Frequently asked questions
Quick answers about ordering, shipping, returns and warranty.
How long does delivery take?
Orders are delivered within 5-8 business days, depending on your location. You will receive a confirmation email when your order ships.
How much does shipping cost?
Any shipping costs are shown at checkout before you pay.
How do I track my order?
As soon as your order ships you receive an email with tracking details. If you have not received it within a few days, check your spam folder or contact us.
What is your return policy?
We offer a 14-day open purchase. If you change your mind, contact us within 14 days of delivery and we will guide you through the return.
What does the warranty cover?
All products include a 12-month warranty covering manufacturing defects. Normal wear parts like filters and brush rolls are not covered.
Which payment methods do you accept?
All payment methods shown at checkout, including major cards and local payment options.
How do I contact support?
Use the contact form on our contact page and we will reply within one business day.